Welcome to Sway & Shine Fashion’s FAQ page! We’re here to make your shopping experience as effortless as our fit & flare dresses. Below you’ll find answers to our most commonly asked questions about our feminine, confidence-boosting fashion pieces and services.
About Our Products
1. What styles of dresses do you specialize in?
We specialize in feminine, flattering silhouettes like our signature fit & flare dresses that accentuate your waist, along with casual, midi, and mini dresses. Our plus-size tops and skirts are designed to celebrate every body type with proportion-perfect cuts.
2. Do your dresses run true to size?
Our sizing is standard, but we understand fabrics drape differently on every body. We recommend ordering multiple sizes if you’re unsure – you can return what doesn’t work within 15 days! Check each product’s size chart for specific measurements.
3. What materials are your dresses made from?
We select breathable, movement-friendly fabrics that maintain their shape while allowing you to sway with confidence. Specific fabric content is listed on each product page.
Ordering & Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best if your order hasn’t entered processing.
Shipping & Delivery
1. Where do you ship?
We proudly ship worldwide, excluding some Asian and remote regions. Every woman deserves access to our confidence-boosting fashion!
2. What are my shipping options?
✈️ Standard Shipping ($12.95): Handled by DHL/FedEx, arrives 10-15 days after dispatch with tracking. Perfect for time-sensitive occasions!
🎁 Free Shipping (Orders $50+): Via EMS, arrives within 15-25 days. Ideal when building your capsule wardrobe.
3. How long does order processing take?
Our Tucson studio carefully inspects each piece before eco-friendly packaging (1-2 business days). You’ll receive tracking details when your order ships.
4. Are there additional customs fees?
For international orders, any customs duties are the recipient’s responsibility. We can’t predict these fees as they vary by country.
Returns & Exchanges
1. What’s your return policy?
We want you to feel fabulous! You may return unworn items with tags within 15 days of delivery. Please visit our Returns page for complete instructions.
2. Can I exchange an item for a different size/color?
We currently don’t offer direct exchanges. We recommend ordering new items while returning the original purchase within the 15-day window.
3. How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional days to post the credit.
Account & Customer Service
1. How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive email instructions to create a new password within minutes.
2. How can I contact customer service?
Our fashion-loving team shines brightest when helping you! Email [email protected] – we typically respond within 24 hours (excluding weekends/holidays).
3. Do you offer styling advice?
While we don’t currently offer personal styling services, our product descriptions highlight each piece’s flattering features to help you choose confidence-boosting options!
Still have questions? We’re here to help you shine! Reach out at [email protected] and we’ll ensure your Sway & Shine experience is as delightful as our midi dresses.