At Sway & Shine Fashion, we combine effortless style with thoughtful service. Our shipping and returns policies are designed with the same care we put into our delicate fabrics and flattering silhouettes.

Shipping Information

Processing Time: 1-2 business days (excluding weekends and holidays)

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship worldwide (excluding Asia and certain remote areas). During new collection launches, processing may take slightly longer as we carefully prepare each order.

Our Return Promise

We want you to love every piece as much as we do. If your purchase doesn’t fit quite right or match your expectations, our returns policy is designed to make things right.

Return Window: 15 days from delivery date

Non-Returnable Items:

  • Final sale items
  • Intimate apparel
  • Items with removed tags
  • Plus size tops and skirts not returned in original packaging with protective liners intact

Easy 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (to help us improve our designs)

Return Request Template:

Subject: Return Request for Order #XXXXXX

Body:
Dear Sway & Shine Team,
I would like to request a return/exchange for my recent order (#XXXXXX).
Item name: [Casual Dress/Midi Dress/etc.]
Size/Color: [Specify details]
Reason: [Fit issue/Color difference/etc.]
Please advise next steps.
Best regards,
[Your Full Name]

Step 2: Package Your Items

Once approved:

  • Repackage items in original packaging with all tags attached
  • Include the original packing slip
  • Seal securely – we recommend using the same protective layers our dresses arrive in

Step 3: Ship Back to Us

Send your return package to:

Sway & Shine Fashion Returns
3174 Elk Rd Little
Tucson, US 85701

We recommend using a trackable shipping method. Original shipping fees are non-refundable.

International Returns: Global customers are responsible for return shipping costs and any customs fees. Please mark packages as “Returned Goods” to avoid additional charges.

Refund Details

  • Timing: 5-7 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus original shipping costs (unless return is due to our error)

Exchange Instructions

For exchanges (subject to availability):

  • Follow the same return process above
  • Clearly indicate your desired replacement item and size in your email
  • We’ll ship your new item once we process the return (additional shipping charges may apply)

For any questions, contact us at [email protected]. We’re here to help as promptly as we ship our mini dresses worldwide!

With care,
The Sway & Shine Team